Refund Policy

Effective date: April 30, 2026 · Last updated: October 8, 2026

Quick summary: 30-day money-back guarantee, no questions asked. Email info@smallclaimsforms.net with the email address you used at checkout and we'll issue a full refund within one business day (Monday–Friday); it then takes 5–10 business days to reach your card. Refunds are issued by hand: nothing in the Service refunds you automatically, so please email us.

30-day money-back guarantee

We want you to be confident in your purchase. If SmallClaimsHelper does not meet your needs for any reason, you can request a full refund within 30 days of the original purchase date.

You do not need to give a reason, but we welcome honest feedback so we can improve the Service.

How to request a refund

Email info@smallclaimsforms.net with:

The email address you used at checkout
The order/receipt number from your Stripe confirmation email (if you have it)
A brief note — optional, but appreciated

We issue refunds within one business day (Monday–Friday) of your request. The funds return to the same card or payment method used at purchase, and it takes 5–10 business days for the refund to reach your card.

Full refund if delivery fails

If our system fails to deliver your purchase within 24 hours of a successful payment, you are entitled to a full refund, no questions asked. Email us at the address above with your receipt and we will issue the refund within one business day (Monday–Friday); it then takes 5–10 business days to reach your card.

What happens after a refund

You may no longer use any documents or outputs generated via the Service.
A fully refunded payment no longer unlocks anything: it cannot be used to generate, or generate again, the documents it paid for.
There is no subscription and no account to cancel: every purchase is a one-time payment.
We hold no profile for you. The case answers we keep for recovery are deleted on the schedule in our Privacy Policy (within 48 hours of entry, or 96 hours if you used “Save and finish later”), refund or not; your payment record stays with Stripe.

Exceptions

We may decline refunds (after investigating and communicating with you) in cases of:

Evidence of abuse, fraud, or chargeback circumvention (e.g., the same person repeatedly purchasing and refunding);
Use of the Service in violation of our Terms of Service;
Requests filed more than 30 days after the original charge.

Chargebacks

If you have an issue with your charge, please email us first. A chargeback before we have had a chance to resolve the issue may result in denial of future service, but does not waive your right to a refund under this policy. A disputed charge stops the payment unlocking documents, exactly as a refund does.

Contact

Email: info@smallclaimsforms.net
Typical response: within one business day (Monday–Friday).